Refund policy

We accept return requests made within 30 days after an order is delivered.

Return Eligibility

To qualify for a return, an item must be unused, unworn, and in the same condition in which it was received. It must also be returned in its original packaging when applicable. Proof of purchase is required.

Most of our standard products are produced after an order is placed. A standard made-to-order product remains eligible for return under this policy unless it was personalized or created specifically to a customer’s individual specifications.

Starting a Return

To request a return, contact us at info@meileeproductions.studio and include your order number and reason for the return.

If the return is approved, we will provide instructions explaining where and how to send the item. Items returned without prior authorization may not be accepted.

Please do not send returns to the fulfillment address shown on the original package. The correct return address will be provided with your return instructions.

Return Shipping

Customers are responsible for return shipping costs for returns based on preference, fit, or a change of mind.

Mei Lee Productions will cover reasonable return or replacement costs when an item arrives damaged, defective, or incorrect.

Original shipping charges are nonrefundable for preference-based returns. This does not limit any refund or remedy required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at info@meileeproductions.studio.

Include your order number, a description of the problem, and clear photographs of the item and packaging when applicable. We will evaluate the issue and work with you to provide an appropriate replacement or refund.

Nonreturnable Items

We cannot accept returns of:

  • Personalized products containing a customer’s selected name, wording, photograph, or other personal information
  • Custom commissions or special-order artwork created to an individual customer’s specifications
  • Digital products after the file has been accessed or downloaded, except when required by applicable law
  • Gift cards
  • Items clearly identified as final sale before purchase

These restrictions do not apply when an item arrives damaged, defective, incorrect, or materially different from its description. Contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges. If you would like a different eligible item, request a return for the original item and place a separate order after the return is approved.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at info@meileeproductions.studio.

Questions

For questions about a return or refund, contact:

Mei Lee Productions, LLC
Email: info@meileeproductions.studio
Phone: (614) 702-7021