Shipping policy

Last updated: August 14, 2026

Thank you for supporting Mei Lee Productions.

Some products are held in stock at our Ohio studio, while others are produced after an order is placed by one of our trusted fulfillment partners. This approach allows us to maintain a small inventory, reduce unnecessary excess production, and offer a broader selection of products featuring our original artwork.

Shipping Destinations

We currently ship only to eligible addresses within the United States.

Available shipping methods and charges are displayed during checkout. If Shopify cannot provide a shipping option for an address, we are unable to ship the order to that destination.

We do not currently offer international shipping.

Processing and Production Times

Most orders require 2–5 business days for processing or production before shipping.

In-stock studio inventory

Products held at our Ohio studio generally require 2–5 business days for processing, packing, and shipment.

Made-to-order products

Products created by one of our fulfillment partners generally require 2–5 business days for production before shipping.

Processing and production times may be longer during holidays, major sales events, periods of unusually high demand, or circumstances outside our reasonable control.

Business days do not include weekends or federal holidays.

Estimated Delivery Times

After processing or production is complete, standard delivery within the United States generally takes 3–9 business days.

Most U.S. orders are estimated to arrive within 5–14 business days after the order is placed, including processing or production and carrier transit time.

Delivery dates are estimates and are not guaranteed. An order may arrive earlier or later depending on the product, fulfillment location, carrier, delivery destination, weather, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Standard shipping is $5.99 for U.S. orders under $35.

Free standard shipping is available on qualifying U.S. orders of $35 or more.

The applicable shipping charge is displayed during checkout before payment is submitted.

Order Tracking

After an order ships, we will send a shipping-confirmation email containing tracking information when tracking is available.

Tracking information may take additional time to update after a shipping label is created. A tracking number showing “label created” does not necessarily mean the carrier has received the package.

Multiple Shipments

Products in the same order may be stocked or produced at different fulfillment locations. As a result, items ordered together may arrive in separate packages or on different dates.

When available, tracking information will be provided for each shipment. Customers will not be charged additional shipping after checkout if an order is divided into multiple packages.

Delivery Delays

Processing, production, shipping, and delivery dates are estimates and are not guaranteed.

Delays may occur because of carrier operations, severe weather, holidays, unusually high order volume, address problems, or other circumstances outside our reasonable control.

If a significant production or processing delay prevents us from shipping an order within the stated timeframe, we will contact the customer when required and provide available options.

Incorrect or Incomplete Addresses

Please confirm that your shipping address is complete and accurate before submitting an order.

If you notice an address error after placing an order, contact us promptly at info@meileeproductions.studio. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be sent again.

We are not responsible for orders delivered to an address entered incorrectly by the customer, although we will make reasonable efforts to assist when possible.

Order Changes and Cancellations

Because some products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after submission.

Contact us promptly at info@meileeproductions.studio if you need to request a change or cancellation. If processing, production, or fulfillment has already begun, we may be unable to approve the request.

Lost Packages

If tracking has not updated for an extended period or an order appears to have been lost, contact us at info@meileeproductions.studio.

Please include your order number and confirm the shipping address provided with the order. We will review the tracking information and work with the carrier or fulfillment provider to determine an appropriate resolution.

A package marked “delivered” may occasionally arrive shortly afterward or may have been left with another household member, neighbor, building office, or local post office. Before contacting us, please check the delivery area and verify the address and tracking information.

Damaged or Incorrect Shipments

If an order arrives damaged, defective, or incorrect, contact us promptly at info@meileeproductions.studio.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the shipping packaging and label when applicable

We will review the issue and work with you to provide an appropriate replacement or refund in accordance with our Return and Refund Policy.

Questions

For questions about shipping or an order, contact:

Mei Lee Productions, LLC
Email: info@meileeproductions.studio
Phone: (614) 702-7021